Poor Service

<p>I upgraded online a week ago. They phoned me the following to confirm the upgrade and said my phone will be delivered on Monday 14/11/2016. By Wednesday I phoned them after shanting me around from the one call centre to an other a lady finaly told me the confirmation was never send through for processing they have to do the confirmation again. I told them not to call me on Thursday between 12 and 16h because i wont be available. Guess what? they phoned me in a time im not available. I phoned back on Friday then they told me i can't phone them they must phone me and im still waiting....... This is realy bad service im realy upSET!!!!!!!!!!!!!!!!!!!!</p>