Poor service

<p>I app**** for an upgrade to my current account. This was approved. I chose a Blackberry Priv phone. The Vodacom dealer in Festival Mall Kempton Park did not had any in stock. They did order 5 and told me it will be delivered the following week. Waiting one week for my phone is not a problem. It is now already 3 weeks. No phone. I phoned Vodacom directly - they did not had any in stock. I cannot believe that there is no Blackberry Priv in any of their stores / dealerships in Gauteng or even in South Africa. I do not want another phone - which the dealer in the first place try to offer to me. I selected a Blackberry Priv and this is what I want. This dealership told me he can get a Blackberry Priv cash from a supplier, but that I will not have a guarantee. If this dealership can get Blackberry Priv phones from a supplier, why can Vodacom also not get the very same phone from their supplier.</p> <p>It seems to me Vodacom is not interested in keepng their existing contract customers happy. They are only interested in getting new customers with false promises of excellent service.</p> <p>I left messages to the upgrade manager at Vodacom - this was last week. I still need to get a phone call from him.</p> <p>Maybe it is time for me to move on to another service provider. The sad part is that Vodacom do not care about one customer. It will be much more effective if all customers whose contract is due for renewal move away from Vodacom and go to another service provider.</p> <p>Just to be clear - my contract has been due for an upgrade for a long time already. It is only now that I want to upgrade and now I must experience this incompetency from Vodacom.</p>