TN
Thirushinee N

1 reviews | Active since Nov 2009

17 Nov 2016, 08:58

Poor service

<p>Good day</p> <p> </p> <p>I did an upgrade on my contract a week ago and i was told that my handsets will be delivered on Tuesday 15 Nov and still have not received it. i tried using the "call me back"option and i keep getting errors. Then i tried the online chat to speak to an agent and the agent refers me to a call centre number. I explained to the agent the Vodacom number is being used by my mother and i have a CellC number hence i'm unable to call the call centre. Can someone kindly contact me to advise when will i receive the handsets.</p> <p> </p> <p>Your turn around times are pathetic.</p> <p> </p> <p>Regards</p> <p>Thirushinee</p>

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Replies (1)
Vodacom
Vodacom's reply17 Nov 2016, 09:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team