1 reviews | Active since Nov 2009
Poor service
<p>Good day</p> <p> </p> <p>I did an upgrade on my contract a week ago and i was told that my handsets will be delivered on Tuesday 15 Nov and still have not received it. i tried using the "call me back"option and i keep getting errors. Then i tried the online chat to speak to an agent and the agent refers me to a call centre number. I explained to the agent the Vodacom number is being used by my mother and i have a CellC number hence i'm unable to call the call centre. Can someone kindly contact me to advise when will i receive the handsets.</p> <p> </p> <p>Your turn around times are pathetic.</p> <p> </p> <p>Regards</p> <p>Thirushinee</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
