sB
saffiera B
1 reviews | Active since Feb 2013
11 Apr 2023, 10:58
Poor service
Until now, no feedback has been received No call was escalated I had to call myself to escalate this. I still cannot use the internet properly as a manager working from home this is affecting my work please resolve this asap. My router has still NOT been delivered by RAM and was sent back to Vodacom.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Apr 2023, 11:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Apr 2023, 11:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
sB
saffiera B's updateReviewer Update
11 Apr 2023, 12:38I have been hearing that no one has called it has been two weeks now still waiting for the router. Several escalations still nothing. The ticket SR*** has been open for days ..
sB
saffiera B's update11 Apr 2023, 12:38
Reviewer Update
I have been hearing that no one has called it has been two weeks now still waiting for the router. Several escalations still nothing. The ticket SR*** has been open for days ..