Poor Service

<p>I recently upgraded telephonically with my Vodacom contract 3 weeks ago. I took up a Huawei P9 device which has been working fine till two days ago. I tried charging the phone to no avail and when I receive calls callers are unable to hear me . </p> <p>I called Vodacom customer services and was forwarded to retensions department. I spoke to a lady who in turn said I need to contact upgrades department directly and whilst doing this I had to wait over 2 hours btween these calls . I called several times back as I had to cancel the call and still was kept on hold for long periods without having been assisted.</p> <p> </p> <p>i would like for someone to contact me directly to have the device replaced as I am not willing to pay for a damaged device .</p>