AR
Alan R

1 reviews | Active since Oct 2016

05 Nov 2016, 16:46

Poor service

<p>I took out a contract at vodacom pavilion on 30 Oct. On 31 Oct I realised that I made a mistake and called the branch to cancel, the manager informed me that they can not cancel the contract. I then called the call centre for help and they informed me that they would cancel within 14 days if I took the contract with the call centre and couldnt help me. And to top it off I can't make any calls on the contract due to an error made in the processing of the line. The consultant at the call centre said he could not help and needed to log a call to have it fixed. It's still not fixed. </p>

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Replies (1)
Vodacom
Vodacom's reply06 Nov 2016, 07:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

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