1 reviews | Active since Nov 2016
POOR SERVICE
<p>I RECENTLY UPGRADED MY CELLPHONE,</p> <p>SO VERY EXCITED I WENT TO THE VODACOM SHOP IN THE CENTURION MALL, CENTURION, TO RICA MY SIM CARD, FIRST I STOOD IN THE CUE FOR 48 MINUTES AND AFTER THE LONG WAIT WITHOUT ANY ASSISTANCE, I EVENTUALLY GOT CALLED FORWARD TO TABLE 3.</p> <p>I MET WITH A GENTLEMAN NAMED JOHAN WHO TOLD ME THAT THEY CANNOT RICA MY SIM WITHOUT A CONSENT LETTER FROM MY FATHER...</p> <p>SO I GOT ONE AND THE VERY NEXT DAY I WENT BACK TO VODACOM DURING MY LUNCH TIME FROM WORK AND I STOOD IN LINE FOR A TOTAL OF 1 HOUR AND 10 MINUTES... SO OBVIOSULY I DID ASK SOMEONE IF THEY COULD HELP ME JUST QUICKLY RICA MY SIM, BUT UNFORTANTLEY THEY SAID I MUST JUST WAIT IN LINE, AND AFTER THAT HOUR AND TEN MINUTES I JUST TOOK MY THINGS A LEFT... I AM VERY DISSAPOINTED THAT I EVENTUALLY COULD NOT EVEN BE HELPED BY ANY VODACOM STAFF AND NEVER RECIEVED ANY FRIENDLY SERVICE WHATSOEVER...</p> <p>ALL I WANT TO DO IS RICA MY SIM CARD...</p>
Dear Customer,
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
