CP
Chris P

1 reviews | Active since Nov 2016

01 Nov 2016, 13:05

POOR SERVICE

<p>I RECENTLY UPGRADED MY CELLPHONE,</p> <p>SO VERY EXCITED I WENT TO THE VODACOM SHOP IN THE CENTURION MALL, CENTURION, TO RICA MY SIM CARD, FIRST I STOOD IN THE CUE FOR 48 MINUTES AND AFTER THE LONG WAIT WITHOUT ANY ASSISTANCE, I EVENTUALLY GOT CALLED FORWARD TO TABLE 3.</p> <p>I MET WITH A GENTLEMAN NAMED JOHAN WHO TOLD ME THAT THEY CANNOT RICA MY SIM WITHOUT A CONSENT LETTER FROM MY FATHER...</p> <p>SO I GOT ONE AND THE VERY NEXT DAY I WENT BACK TO VODACOM DURING MY LUNCH TIME FROM WORK AND I STOOD IN LINE FOR A TOTAL OF 1 HOUR AND 10 MINUTES... SO OBVIOSULY I DID ASK SOMEONE IF THEY COULD HELP ME JUST QUICKLY RICA MY SIM, BUT UNFORTANTLEY THEY SAID I MUST JUST WAIT IN LINE, AND AFTER THAT HOUR AND TEN MINUTES I JUST TOOK MY THINGS A LEFT... I AM VERY DISSAPOINTED THAT I EVENTUALLY COULD NOT EVEN BE HELPED BY ANY VODACOM STAFF AND NEVER RECIEVED ANY FRIENDLY SERVICE WHATSOEVER...</p> <p>ALL I WANT TO DO IS RICA MY SIM CARD...</p>

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Replies (1)
Vodacom
Vodacom's reply01 Nov 2016, 13:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

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