Poor service

I took out a contract for the S22 at the Vodacom 4u store in Greenstone mall and received a damaged phone straight out the box. The phone was brought back into the store and booked in for repairs at Alisom repairs. When the repair job was 'completed' even though the phone was not repaired nor replaced, I was informed by the store that the phone wasn't in their possession yet I received a text a week ago that it was sent back to the store. I called Alisom repairs informing them of this and they insisted it was sent back. Called Vodacom again and then they confirmed they have it. Shocking service. And still I don't have a phone which I am paying for!!! Very quick to debit my account yet no care or urgency to help resolve the issue.