**** poor service

<p>I first contacted Vodacom on the 30th of September 2016. I spoke to a consultant about the cancelation of my added data bundle. She explained to me that the bundle was cancelled and will not be added to my account on the 1st of October. I specifically asked her about the payment for the month and confirm the deduction will be for the amount without the bundle. The next week the debit order was done for the full amount. I went to the bank, reversed the debit order as according to my information the amount was wrong. I then immediately contacted Vodacom on their customer support line (114) and informed them of the reversal.</p> <p>The person I spoke to told me a different story and explained to me to me the debit order amount was in fact correct. I then agreed to have them run the debit order again on the 12th of October. I was informed that I would be penalised with a R100 because the debit order was reversed. I lodged a complaint against this as I acted on the information I had previously.</p> <p>On the 12th at midday, I received and SMS that the debit orders will run. Still no debit order was run. I phoned again. I was told it would be run on the next available date. This morning I was that the debit order returned unsuccessful, which is true due to funds I moved.</p> <p>Again I will now be credited a R100 due to incompetence or plain uselessness. When I phoned to request ALL the recorded call with Vodacom, I was “transferred” to their solutions department and kept waiting for 18 minutes with no answer…no solution.</p> <p>Vodacom if you are reading this take note for the record. I will NOT make any further payments and keep reversing debit orders until I am contacted and this is sorted out in writing. If you want to keep adding R100 penalties or cancel my account, take me to court go ahead. I am fed up with being transferred from one department to the next. I am fed up with people telling me they cannot send me my recordings of calls. I am fed up with people setting a date for a debit order that I agree to and then not honouring them. I am fed up with logging complaints only to find out it was closed without reason.</p>