poor service

i bought a phone at vodashop colonade November 2013, and the following months they didnt debit their money , i went to them enquire about it, only to find that my account has been sent to legals(how i dont know because its their fault). i then called that legal department and they arranged tht i deposit the amount at the bank every month, i requested them to send me statements so that i can see how much i owe and how far m i (still no response), and to arrange with them to start debiting in my account and i even gave them my new account number, to my suprisse they told me that the phone account is a corporate contract, that it belongs to fnb and i went to fnb (they said they didnt know anything about that) they called them and they said it is fixed they will start debiting iin my account, and they didnt, its been 4 months now trying to call them to sort the issue, all they say is that the person who was helping me didnt process it. they are so ***********, ive been running around trying to fix this and m not getting any help. m so dissapointed in Vodacom.