Poor service

<p>Bought a Sony M4 Aqua in October 2016.This device failed in July 2016 and was sent away for repairs on 02 August 2016. The phone could not be repaired and was replaced by a Sony M5. Received the replacement phone on 03 October 2016 and this phone failed on 06 October 2016. Sent away for repairs on 07 October 2016(ref.number ********** 4). This replacement phone also could not be repaired and was replaced by another Sony M5. Went to collect this second replacement phone(26 October 2016) only to find that the sim card cannot be inserted into the phone. This service is disgusting and still cannot get a refund.</p>