Poor service

<p>Two weeks ago I made an online upgrade at Vodacom, the phones were delivered the next day without any hustle. The problem started when I went to a vodacom shop to RICA the sim card (it was a combo deal where you get two phones). They told me the sim cards were not activated and I should call upgrade department so that they can make the activation. I've been calling different numbers and even went to Walk-in-customer care in Eastgate but no one has been able to assist me.</p> <p>This was not the first time I made an online upgrade but have never experienced such poor service from Voda. I am very disappointed and angry too.</p> <p> </p> <p>Why offer people online service which by the way it's suppose to be convinient yet one has to go through so much trouble?</p>