1 reviews | Active since May 2016

18 Oct 2016, 20:16

Poor service.

<p>Attention CEO Shameel Joosub.</p> <p>This is not acceptable from Vodacom Online Department. I was promised delivery the latest today. 18/10/2016 and no it's not. </p> <p><br />This is not the first time this is happening to me. First the application was messed up by Leanne at the online department. Now a delivery problem!!! As a loyal customer for the last five years I think I deserve more than this poor service!!!!!</p> <p><strong>Not acceptable!!!!!!!!</strong></p> <p>I choose Vodacom as my Service provider, for five years long. I even app**** for a new contract on top of my existence contact, and i'm still receiving poor service!!</p> <p>but now for all this empty promises and proor services from Vodacom for the last few years you guys at Vodacom have pushed me know so far to cancel everything. I reach out to a another network service provider (MTN) whereby I can receive the same device IPhoen 7 plus 32GB for less per month and they provide with more data minutes and SMS's.</p> <p>It seems when it comes toe Vodacom it's no more business, it's a joke! I will certainly post this to the social media platform, so that people can see what services Vodacom is providing to the customers!</p> <p>Now Vodacom wants to offer me 5GB of data Once off for one month to keep me at Vodacom, and not to cancel all my contacts. If you as Vodacom want to keep me as a loyal customer I prefer that 5 GB of data for 24 months for free!!</p> <p> </p> <p> Your choice Vodacom!</p> <p> </p> <p> Tracking number: K ********** </p> <p> </p> <p>Regards,<br />Juan Coertze</p> <p>Tel: ********** 535</p>

0
Replies (2)
Vodacom
Vodacom's reply19 Oct 2016, 09:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update19 Oct 2016, 12:49
Reviewer Update

Still waiting for a call