Poor service

<p>My e-mail access has been down since the 29th Sept 2016.</p> <p>Contacted the call centre which indicated that the sytem was down. Did not log the issue</p> <p>Contacted the call centre on the 2 Oct 2016, only to be told that it takes 48 -72 hours to resolve the query.</p> <p>A simple password issue in accessing ones e-mail cannot take that long on an e-mail issue.</p> <p>Call centre consultant also escalated the incorrect infromation to Technical, which would result in me waiting another 48 -72 hours!!!!</p> <p>Also call centre consultant was rude to me. Not sure why they have a consulatant that cannot resolve simple queries.</p> <p> </p>