TM
Tshego M

1 reviews | Active since Jun 2015

03 Oct 2016, 09:34

Poor service

<p>After numerous calls to Vodacom regarding why I was debited for something I didn’t receive I have found no joy whatsoever from your after sales dept and your *********** facebook personnel. The people dealing with your social media box are hypocrites and I promise u, they have no problem with increasing a customer’s frustration. Last week a lady called me and told me there’s an added 5GB data option on my plan since they’ve noticed that I use most of the airtime I get on data. I sent the recordings of the calls to Vodacom social media thing and they keep asking me for one thing over and over. Can somebody who cares actually sort this thing out. I can’t wait for my contract to expire honestly. </p>

0
Replies (2)
Vodacom
Vodacom's reply03 Oct 2016, 10:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

TM
Tshego M's update05 Oct 2016, 08:15
Reviewer Update

STill havent heard anything from vodacom, and i am still waiting for a solution..