Poor Service

<p>My Samsung phone is damaged and in order to fix it at Samsung Smart centre they require proof of purchase. I call vodacom on 22/09/2016 to get the document. firstly they told me I need to send a copy of my ID. I did that and only for them to respond on the 25/09/2016 to tell me that i need to go to the store where I got the phone or call the store. The store's name is VODACOM 4U EASTGATE. I called them on the 26/09/2016 and they told me i need to send them an email with my request and a copy of my ID. I did that the very same day. The next day I called again and they said someone sent the documents to me immediately. Well nothing happened. Well today being 28/09/2016 I tried to call again and guess what their number has been busy for the past 2 and a half hours. Why is it so dificult to get a smooth service in this country? The only time people start taking you seriously is if you complain!!!</p>