1 reviews | Active since Sept 2016
Poor service
<p>Good day people. I have a contract for over 15yrs and this past weekend I ran out of data. So I logged into my account to buy data,to only receive a massage stating that I dont have this privilege anymore. So I switch my phone off for the hole weekend as Vodacom starting billing me for data. Hole weekend without a phone. Not even credit card option was available. And off I went to my local Vodacom shop as usual.I lodge my complaint to only find that MY contract was changed to 1. Busness 2. SAPS Vryburg (I stay in Nelspruit). With this good news I phoned the poor "customer service department"Spoke to Tyron - just transfered me after I explained my concern. Weldone Lad! So spoke to Lungani which couldnt find the same print out I had on his computer. Guest WhaT - Cut me off!! This is "customer care" Pity we have to deal with *********** people which we as clients pay for. I have mound alot but its time to move on. Please people chack your accounts - They making alot of money! Transfer was done 06/09/2016 by user lichabat - which Vodacom couldnt tell which shop.Regards</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Hi people! I would like to thank Vodacom for solving my account error. I had follow-up calls and service was great. One does feel bad after posting a complaint. Regards
Hi people! I would like to thank Vodacom for solving my account error. I had follow-up calls and service was great. One does feel bad after posting a complaint. Regards
