Poor Service

<p>On the 16th of September 2016, i lost my phone. i phoned Vodacom and reported the incidence. I was told i need to go to the Police Station of which i did. I reported the matter to the Police Station. Tehrafter i phone Vodacom , within 30 mins i was approved for another phone. I was told to go to any Vodacom Shop. i went to Vodacom Pavillion, when i arrrived there i told the cunsultant the story and asked him for my old phone back. he said they have stock and i was happy to get my old phone. He phoned Vodacom and was told i need to pay 20% i was shocked and asked shy. The lady Tanya was assisting us, she said i was migrated to the new contract, i was so shocked and asked her why they did not phone or negotiate that with me. She said they emailed it to me. She said she will investigate and will take 7 days.. Currently i dont have a phone and my family cant reach me because Vodacom doesnt care. i am a VIP customer and have been with Vodacom for more that 10 years, and this is the service.. totally disgusted with Vodacom now. i went to Telkom to get myself a new phone. </p>