1 reviews | Active since Jun 2016
Poor Service
<p>On 11 June 2016 I opened a ***** case with Vodacom since my account was **********ly upgraded. Vodacom conducted the investigation through their private investigators whom on the 15th August found out that indeed my account my account was **********ly upgraded. Vodacom then credited my account with R10400 making me liable to pay for the ***** upgrade and subsequently locked all other contracts I have with them. I have been calling vodacom customer service on daily basis with no assistance for my challenge while my paid up accouts remain locked</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Vodacom
Still a month later after you promised to give me a call to resolve my problem I am yet to receive a call from one of your consultant while I've been making daily calls to customer care and still no assist.
Kind Regards
Dear Vodacom
Still a month later after you promised to give me a call to resolve my problem I am yet to receive a call from one of your consultant while I've been making daily calls to customer care and still no assist.
Kind Regards