JP
Johan P
1 reviews | Active since Aug 2011
10 Sept 2020, 14:10
Poor Service
helpdesk/tickets/79776 Kind Regards, Verona Soobramoney On Fri, 4 Sep at 10:54 AM , Ntombifuthi Ncokwana <***> wrote: Good day
Customer was called and an upgrade with migration was done on number ***. Customer specifically said that they wanted a Red Professional+ package but they were put on MyRed 10GB 500min. Please assist and rectify the account. Soonest feedback will be highly appreciated.
Contact Person: Johan Contact number: *** Number in question : *** Account number : B***/ 9 Dealer ID : D_XMNDS_MAGUBANEP Upgrade was done on the 28th August 2020 scheduled for the 31st August 2020
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Vodacom's replyOfficial
11 Sept 2020, 06:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Sept 2020, 06:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team