SH
Sherrin H

1 reviews | Active since Aug 2015

08 Sept 2016, 13:10

Poor service

<p>am disappointed with the poor service that I have received from Vodacom Phoenix. I app**** for a Samsung tablet on the 28th of August, was told that my application has to be vetted and I will receive confirmation on Monday the 29th. I was only notified on Friday the 2nd that my application was successful but I was also told that they are awaiting my tablet. I was not initially told that there was no stock. I was also told that it will take a day or 2 for it to arrive. I went to the store the following day 3rd September to express my disappointment. I asked for someone to contact me on Monday the 5th to inform me of progress and till date I have received no response. I am not an existing client and reconsidering become one. I am appalled and will be sure to tell my family and friends of the poor service that I have received.</p>

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Replies (1)
Vodacom
Vodacom's reply08 Sept 2016, 13:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,