1 reviews | Active since Aug 2015
Poor service
<p>am disappointed with the poor service that I have received from Vodacom Phoenix. I app**** for a Samsung tablet on the 28th of August, was told that my application has to be vetted and I will receive confirmation on Monday the 29th. I was only notified on Friday the 2nd that my application was successful but I was also told that they are awaiting my tablet. I was not initially told that there was no stock. I was also told that it will take a day or 2 for it to arrive. I went to the store the following day 3rd September to express my disappointment. I asked for someone to contact me on Monday the 5th to inform me of progress and till date I have received no response. I am not an existing client and reconsidering become one. I am appalled and will be sure to tell my family and friends of the poor service that I have received.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
