Poor service

<p>I received sms on the 5th June 2016 to say my Upgrade was succesful but I didn't do any upgrade. I immediately went to Vodaworld to report this on the same day, I was told this is a ********** case and I was sent back to get Affidavit from the Police and a copy of my ID which I did. I got a call and an sms on the 7th to say that my Query was submitted. Today is the 7th Aug 2016 and the matter is still not resolved, am getting a run around from one of the Supervisors who keeps saying he will call me back. Every month there's about R700 deducted from my account for a contract I didn't sign up for. Its really not my fault that Vodacom verifiction system is weak and that they gave someone a devise!!!!! Every time I contact the call center am told they waiting for documents whereas on the Vodaworld Customer center they have all te documents. If someone lost them atleast have the decency to apologise so I can resubmit instead of being told we will call you back and never do!!!</p>