POOR SERVICE

<p>Hi I have a big problem with Vodacom service. my mother cant manage to get a upgrade. What happend was that at the end of July my debit order did not go thru due to my salary being a day late. As soon as I got the message that it was returned I went to the vodashop and paid my account. Now with that happening they degraded my profile on their system stopping me to get an upgrade. Up until now with numerous phone calls and hours spend with them on the phone they still cant get back to me with any feedback and its still not fixed. Customer care tells me that I qualify for a contract but at the shop they tell me I do not qualify. I even tried on line. I have been a vodacom customer since they started in 1995. Just now because one payment did not go thru and I payed it cash as soon as I got the notification I must be penalized like this. No one has even tryed to assist me in fixing this. This has been the poorest service I have ever experienced. It is as if they tell u please take your business elsewhere after being a loyal client for so many years!!!!!!</p>