Poor service

<p>I recently took up a contract at Vodacom. I used the Mall@reds branch. When took up the service the service was exceptional. I had to come collect the Gear S2 which they said will be ready and they will contact me on the Wednesday 31 August 2016. Thats were the service stopped as i had to call in to enquire about the watch. No stock so i decided i will wait till the weekend. Friday I get an Sms to come collect so straight after work I went to the store. I waited and waited for someone to help as the consultants were busy. The thing that got me really upset was people that came after me got helped before me, i took a slip but never got helped yet this couple did not take any slip just walked around and just got helped. The one female consultant who was free asked me what can she help with and i said i am here to collect she said well then you have to wait. After 20 mins i got helped. I am a very calm person who does not like to make a scene all i wanted was to get my stuff and leave. This is not the first time i had bad service with them but i decided to give them the benefit of the doubt. I am not putting this complaint up for managers to call and apologise whatevers done is done but moving foward we as customers do deserve some respect.</p>