1 reviews | Active since Mar 2011
Poor Service
<p>My contract Expired in July. I phoned on the 2nd of June to downgrade from a SmartS (75 minutes, 200 MB and 200 SMS's) to a R39 a month, R50 Airtime package with no device. I am still on a SmartS and I am still paying for it. Every time I phone, I wait for almost an hour and then they promise they will get back to me. Poor, useless service.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom contacted me. Very nice. Said it is no resolved and issue a credit note for R201. I accept, but it is still not fixed. I e-mailed them 3 times in October, with no reply. I checked this morning and again the minutes , data and sms's were there for my old contract. What more can I do?
Vodacom contacted me. Very nice. Said it is no resolved and issue a credit note for R201. I accept, but it is still not fixed. I e-mailed them 3 times in October, with no reply. I checked this morning and again the minutes , data and sms's were there for my old contract. What more can I do?
I am now desperate and if this get not fixed, I will instruct my bank to stop paying them or reverse any payment. Even if it means I must go to another provider.
I am now desperate and if this get not fixed, I will instruct my bank to stop paying them or reverse any payment. Even if it means I must go to another provider.