Poor Service

<p>Vodacom has completely lost the little respect I had as a service provider. The call centre is useless and utterly a waist of time. My wife and I upgraded our accounts through Makro in December 2015, being particular in the fact that the existing packages must stay exactly the same and that being guaranteed by Makro who confirmed telephonically with Vodacoms customer care line while we were standing there.</p> <p>Following that we have had issues ever since regarding data problems. We used to get 1gig incentive which stopped in January:</p> <p>· Every month since January I have had to phone and query why I haven’t received my 1gig incentive, having to explain the story over and over to the service centre who really don’t care what your problems are.</p> <p>· Every month it’s escalated and then a couple days later I receive a text saying my 1gig incentive has been activated. In July I was told it would be activated for the rest of the contract (till September 2017), clearly a load of nonsense</p> <p>04 August 2016</p> <p>· I called to query the data which i hadn’t received yet again, I was put on hold for 38 minutes and the complete call time was 56 minutes to no avail again. I am informed I will be sent a ref.</p> <p>05 August 2016</p> <p>· I called to query ref, I am informed someone from escalations will contact me, total call time 22 minutes and nothing sorted out</p> <p>12 August 2016</p> <p>· I call to query progress but no one phone, surprise surprise. I have to explain the whole story again to this call centre person, again I am promised that someone from escalations will contact me. Call time 8 minutes</p> <p>17 August 2016</p> <p>· Again no one has called so I phone to query what’s going, again I have to explain the whole story because this person is too thick to understand the short explanation. After wasting 10 minutes explaining I’m put on hold and finally another lady answers confirming that the escalation is with an agent but she can’t understand why it’s not being dealt with. By now I have purchased 500MB as my data finished. Again nothing comes of this and the call time 23 minutes</p> <p>22 August 2016</p> <p>· Once again I call to query escalation, surprise surprise nothing has been done and im informed that it is still lying with agent. I have now bought another 1gig of data and still waiting for my incentive but again the staff have nothing to reassure me with. Call time 7 minutes</p> <p>26 August 2016</p> <p>· I call to query progress, again the staff have nothing to say, putting me on hold again after I had to explain the whole story again. Still no feedback reassuring me that anything has been done, call time 15 minutes</p> <p>29 August 2016</p> <p>· I call to query, again the staff are lacking the authority to do anything about my questions and again I’m told that the situation is with an agent. Clearly this agent doesn’t do very much or it’s just another ploy for Vodacoms **** service. Again I’m told that someone will address the issue. I request that my debit order to be cancelled so that I can be a cash payer and I’m informed I’ll receive a txt confirming this, surprise surprise no txt. Call time 13 minutes</p> <p>I can’t believe how bad Vodacom has become and yes understandable as a cooperate company that has no respect for its clients. I recieve a txt saying my LTE service has been activated, since then i have poor reception in my area, waiting minutes for pages to open. I have now got a bill of R964 due to Vodacoms incompetence to resolve an issue 8 months ago. If I had the money to pay up this contract and tell you where to stick it I would.</p>