TJ
TELRITA J

1 reviews | Active since Mar 2015

26 Aug 2016, 13:17

POOR SERVICE

<p>I AM TRYING IN VAIN TO CANCELL MY CONTRACT WHICH HAS COMEW TO AN END, BUT CANNOT SEEM TO GET IT RIGHT. I HAVE BEEN CALLING CUSTOMER SERVICE BUT NO REPLY AND NO HELP I HAVE EMAILED BUT NO REPLY AS WELL.</p> <p> </p> <p>PLEASE CANCELL MY TWO DATA CONTRACTS. MY ID NO. IS ********** 528083 </p>

0
Replies (2)
Vodacom
Vodacom's reply27 Aug 2016, 10:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

TJ
TELRITA J's update18 Oct 2016, 11:04
Reviewer Update

The consultant told me the contracts are ending 15th of October. Please cancekl the contracts urgently. I have beend trying in vaim to get it cancelled.