1 reviews | Active since Aug 2016
Poor Service
<p>On 28/7/2016 I upgraded my phone at Vodacom Somerset Mall. Part of the deal was a 5Gig data bundle.</p> <p> </p> <p>Up to now and after 5 visits the bundle has not been captured and they don’t even respond to my queries!! Al they say is that Vodacom have system problems. This is really pathetic service! They do not seems capable of resolving the problem</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Mr Greyling,
Your matter has been attended to and I hope I improved your Vodacom Experience.
Regards,
Cassandra
Best regards,
Dear Mr Greyling,
Your matter has been attended to and I hope I improved your Vodacom Experience.
Regards,
Cassandra
Best regards,
Vodacom has eventualy captured the data and refund my airtime. I am since then trying to get a detailed statement from them to try and see if the refund amount is correct but it seems impossible??
They now want me to pay for a statement and are not willing to supply me with their calculations??? I requested the email address of a supervisor but they just ignore my request!!
It seems to be impossible to get some responce out of them
Vodacom has eventualy captured the data and refund my airtime. I am since then trying to get a detailed statement from them to try and see if the refund amount is correct but it seems impossible??
They now want me to pay for a statement and are not willing to supply me with their calculations??? I requested the email address of a supervisor but they just ignore my request!!
It seems to be impossible to get some responce out of them