SM
Sechaba M

1 reviews | Active since Feb 2013

02 Feb 2015, 13:32

POOR SERVICE

I just cannot believe Vodacom, I am on Smart S150 contract and now just got a new job which will subsidise my contract with R420 a month paid directly to my service provider. Now Vodacom tells me I do not qualify for that package, I have explained to the lady I was chatting to that she must please advise on a way forward as I cannot not forfeit my subsidy because of affordability and clearly I would afford because the money is paid directly from my company to Vodacom. Her best advise was that I cancel my contract with Vodacom and see if I can get a better deal somewhere else. The sad part is that the same employee that tells me that *******, I help pay her salary.

0
Replies (1)
Vodacom
Vodacom's reply03 Feb 2015, 15:01
Official
Hello smthiyane,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team