SM
Sechaba M
1 reviews | Active since Feb 2013
02 Feb 2015, 13:32
POOR SERVICE
I just cannot believe Vodacom, I am on Smart S150 contract and now just got a new job which will subsidise my contract with R420 a month paid directly to my service provider. Now Vodacom tells me I do not qualify for that package, I have explained to the lady I was chatting to that she must please advise on a way forward as I cannot not forfeit my subsidy because of affordability and clearly I would afford because the money is paid directly from my company to Vodacom. Her best advise was that I cancel my contract with Vodacom and see if I can get a better deal somewhere else. The sad part is that the same employee that tells me that *******, I help pay her salary.
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Replies (1)Vodacom's replyOfficial
03 Feb 2015, 15:01Hello smthiyane,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply03 Feb 2015, 15:01
Official
Hello smthiyane,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
