CW
Conroy W

1 reviews | Active since Jun 2013

03 Aug 2016, 09:55

poor service

<p>i have tryed sorting out the problem with vodacom on a upgarde that was done in may 2016. from a 500mb to a 5gb.</p> <p>how ever it cant seem to happen.</p> <p>lat month i spoke to a tashnike that reassured me that it will happen at the end of july.</p> <p> </p> <p>today i phoned and terryn told me that will happen at the end of AUGUST2016!!!!!!.</p> <p> </p> <p>the ref that terryn gave me is ********** 56353. wheter its **** or not i dont care.</p> <p> </p> <p>VODACOM IS THE WORSE WHEN IT COMES TO SERVICE. THEY CAN NOT GIVE PROPER REASONS FOR THE PROBLEM OR HOW TO RESOLVE IT. I SPOKE TO 3 DIFFERENT PEOPLE BEFORE TERRYN. NL BONSO, NTABISENG, TANDO. THEY COULD NOT OR DID NOT WANT TO ASSISTS.</p>

0
Replies (2)
Vodacom
Vodacom's reply04 Aug 2016, 05:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

CW
Conroy W's update04 Aug 2016, 06:01
Reviewer Update

contact me via email. as i am busy al day. if it is not to much to ask?????