Poor service
<p>purchased a phone on contract about a month ago and my charger go water damaged and blew up due to the heavy rains we had in Durban so I'm now left without a charger went to the vodacom branching Friday last week and I was told I could get a new 1 as my contract comes with a 6 months warranty but I must bring all documents n box with accessories so on yesterday I went to my nearest branch the bridge city branch but received such poor service from a lady who was very rude she reffered me back to gateway as she said they would run out of stock so today I went to gateway and they couldn't assist either reffered me back to the online store I'm really upset nobody seems to know anything about the online store I keep being reffered from pillar to post and I'm very angry now</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
