1 reviews | Active since Aug 2016

01 Aug 2016, 15:56

Poor service

<p>purchased a phone on contract about a month ago and my charger go water damaged and blew up due to the heavy rains we had in Durban so I'm now left without a charger went to the vodacom branching Friday last week and I was told I could get a new 1 as my contract comes with a 6 months warranty but I must bring all documents n box with accessories so on yesterday I went to my nearest branch the bridge city branch but received such poor service from a lady who was very rude she reffered me back to gateway as she said they would run out of stock so today I went to gateway and they couldn't assist either reffered me back to the online store I'm really upset nobody seems to know anything about the online store I keep being reffered from pillar to post and I'm very angry now</p>

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Replies (1)
Vodacom
Vodacom's reply02 Aug 2016, 05:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

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