RB
Riana B

1 reviews | Active since May 2015

01 Aug 2016, 12:20

Poor service

<p>Since the 27th of July I am trying to cancel contracts with them. All documents sent reference numbers received, when you phone to follow up no documents received and they tell you the reference number does not exist. Try phoning again today call are being cut off the entire morning. Service is pathetic if you complain the call centre tell you we have a system problem it is always like this over month end. </p> <p>Is there still people who actually care about good service? I know Vodacom for sure does not. This will be my 5th contract I cancel 2 more to go then I will never ever use their service again. </p>

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Replies (1)
Vodacom
Vodacom's reply01 Aug 2016, 13:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,