1 reviews | Active since Aug 2016

01 Aug 2016, 05:43

Poor service

<p>I am battling for a month to get someone in the Investigation department to contact me. The have tried once to phone me never again. The Customer service was trying to help on Thursday, the lady said she is going to sent this to the Back office, I AM STILL WAITING, really pathetic service. I have reversed the debit order as my query is still not resolved. I am with Vodacom for many years and I Can't use in one month so much data, I have Wi-fi at home and at the Office. Really terrible, terrible service!!!!!!!</p>

0
Replies (1)
Vodacom
Vodacom's reply01 Aug 2016, 07:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team