1 reviews | Active since Jul 2016
Poor service
<p>After applying for a second data contract online I received an email from Vodacom informing me that a Call Centre Agent will contact me within 24 hours to complete the request. Three days later I have still not received a call so I call the number on the email that one must call if you do not receive a call (why say you will call and then you don't?). After waiting on the line for ages, being transferred around, speaking to 6 different people and calling 3 different numbers I could still not speak to anyone that could complete the request for me........... Do you not want business, Vodacom?!?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
