AS
Annica S

1 reviews | Active since Jul 2016

29 Jul 2016, 09:41

Poor service

<p>After applying for a second data contract online I received an email from Vodacom informing me that a Call Centre Agent will contact me within 24 hours to complete the request. Three days later I have still not received a call so I call the number on the email that one must call if you do not receive a call (why say you will call and then you don't?). After waiting on the line for ages, being transferred around, speaking to 6 different people and calling 3 different numbers I could still not speak to anyone that could complete the request for me........... Do you not want business, Vodacom?!?</p>

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Replies (1)
Vodacom
Vodacom's reply29 Jul 2016, 10:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team