GJ
Gerhard J

1 reviews | Active since Jul 2016

25 Jul 2016, 08:34

Poor service

<p>Good day</p> <p>I handed my brand new week old phone in to have a screen replaced that broke when dropped. Although I do have insurance, it took three weeks of arguing and debating for Vodacom Insurance to acknowledge my insurance. Eventuaaly it was confirmed. Then I was told there are no parts for this phone yet as its a new addition. </p> <p>I got the phone back after 6 weeks but a part was missing form the back of the phone. I refuse to take it home and left it with the dealer I bought it from and handed to for the repairs in the beginning. Now three months later I still waiting for the phone. They promised me a 7 day turn around over and over. In the meantime Im paying my phone monthy but does not have this phone, Not good VODACOM Centurion</p>

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Replies (1)
Vodacom
Vodacom's reply25 Jul 2016, 08:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

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