ZJ
Zanele J

1 reviews | Active since Dec 2010

21 Jul 2016, 19:00

Poor Service

<p>Contract upgrade was done without my knowledge when I notified Vodacom they told me they will investigate and it will take 7-14 days till to this date I have not received any feedback from Vodacom. Next thing Vodacom goes and debit my account after I have done everything they told me to do they still go and debit my account. This is the most pathetic sh*t service I have ever encounterd, when I call to follow up no one knows what is going on. REALLY????????</p>

0
Replies (1)
Vodacom
Vodacom's reply22 Jul 2016, 04:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team