cK
charmaine K

1 reviews | Active since Apr 2015

05 Jul 2016, 13:20

POOR SERVICE

<p>i have been requesting an itemised billing from the 15 May 2016 till 05 July 2016 and the call centre staff are just so *********** they charged me the biling and have send me the wrong billing from 01 April to 15 May.</p> <p> </p> <p>i am extremely annoyed with the Service from the call centre. its like the staff dont have the necessary training.</p> <p> </p> <p>i want this issue resolved urgently.</p> <p>please get someone to call me on ********** .</p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply06 Jul 2016, 05:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Jul 2016, 08:14
Official

Dear Customer

As discussed we have attended to your complaint.

Regards

RoderiqueLategan

Best regards,