Poor service

Poor service is an understatement. I have been a loyal customer of Vodacom for many years, more than 10 years. I phoned Vodacom in July 2025 to cancel my contract which ended in May 2025. I made it clear I want to cancel and just go on pay as you go. I was placed on another contract which I did not want or agreed to. Everytime I phone Vodacom I am placed on hold for long periods of time. Vodacom continued to debit my account for 5 months. After phoning Vodacom many times, Vodacom stopped debiting my account in November 2025. I have spoken to managers to get a refund for the money I was debited for. I have spoken to Etabeleng, Noman, Freedom, Yamkela, Fiona (floor manager), Luetu, Fiona (back office manager) Nomalungelo, Pearl, Kamogelo, Vuyiswa, and Bawinile. I received the most unprofessional email from Nomusa. I will change to another network. Vodacom will not miss me but at least I will happy to not support Vodacom anymore.