poor service

<p>I am a valued customer of Vodacom for about 14 years now and currently have 3 contracts with them. The minimum that my account the last couple of years was R3500. some months it ran over R5000. In April 2016 i logged a dispute with Vodacom at the Vodashop in Kimberley at the Northern Cape mall for data that was charged to me that i never used. till today Vodacom has not even contacted me to resolve this issue. this morning when i woke my lines where all completly locked due to this. I phoned the accounts department and they cant even pick up my ref nr that i received from Vodacom. i have spoken to 4 people at Vodacom this morning and no one can assist me to unlock my lines. 1 of my lines is used for bussiness purposes and cannot be off at any given time. This is the poorest service i received in a loooooong time. Vodacom simply charge you for something you have not used and they expect from you to pay there cashflow it seems, and if they dont get there extra money they blocked your lines. So helpless and not even 1 out of the 4 people i soke to at Vodacom can assist me. bad bad bad</p>