DB
Diedrick B
1 reviews | Active since Apr 2019
02 Apr 2020, 19:57
Poor service
After battling with RAM Couriers to have my parcel delivered with excuses and false info on their tracking website, ea: customer not available etc I to date have not yet received my parcel. I received a sms from Vodacom tonight that my parcel was delivered. I did NOT receive or signed for any parcel from Vodacom or RAM Couriers. I have been sent between the 2 companies with my queries but no one are able to help me or supply answers to what is going on. I have been a loyal customer of Vodacom for a long time.
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Replies (2)
Vodacom's replyOfficial
03 Apr 2020, 09:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Apr 2020, 09:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Apr 2020, 11:01Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We can confirm that your query is resolved.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We can confirm that your query is resolved.
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Apr 2020, 11:01
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We can confirm that your query is resolved.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We can confirm that your query is resolved.
Regards,
Vodacom Consumer Website Team