GM
Germaine M
1 reviews | Active since Jan 2018
01 Jul 2020, 19:12
Poor Service
I have been trying to contact Vodacom to cancel my subscription. Apparently this can only be done telephonically and not in their shops. I was on the phone for over one hour ( 3 × 20 minutes) and still have not spoken to anyone as the call goes unanswered . Poor service Vodacom ! ! !
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Jul 2020, 07:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jul 2020, 07:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GM
Germaine M's updateReviewer Update
03 Jul 2020, 13:15Thank you to Mahali from Vodacom for getting back to me so promptly after my complaint . His help is appreciated . Regards , Mrs Germaine McPherson (Ref No 1- *** )
GM
Germaine M's update03 Jul 2020, 13:15
Reviewer Update
Thank you to Mahali from Vodacom for getting back to me so promptly after my complaint . His help is appreciated . Regards , Mrs Germaine McPherson (Ref No 1- *** )