1 reviews | Active since Mar 2015
POOR SERVICE
Yesterday I went into the store with intent of purchasing a glass screen gaurd for my cell phone. On removing the item from the shelf , I asked if it could be fitted on my phone for me. He rep**** that its a really simple process and I can do it myself, I explained to him that last time and it did not go so well .(It must be completely dust free whilst placing it as you can see every speck if its not. If you don't place it correctly the first time you can end up with a bubble of air ,dust, fluff or a hair under your screen. Removing it and repositioning it causes it to become less adhesive and increases the possibility of something left behind between the screen and phone). Once i explained to him his next excuse was that he is not good at fitting the item on the phone and therefore can't do it . Upon this response from him that I declined to buy the item from that store. Another couple standing behind me in the queue overheard this and said they were wanting to buy 2 bit seeing this is the bad service supp**** they will also rather go elsewhere. What has happened to good customer service and going the extra mile.
Please accept our sincere apology for any inconvenience caused.
We are currently investigating this matter and will update you regarding this.
Kind regards
Vodacom Consumer Website Team
Please accept our sincere apology for any inconvenience caused.
We are currently investigating this matter and will update you regarding this.
Kind regards
Vodacom Consumer Website Team
