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Tshimangadzo R
1 reviews | Active since Jul 2016
11 Jul 2020, 14:20
Poor service
They have been changing my package every month and charging me different amounts each. I called in for ours and non of their consultants could help. The upgrades and cancelations said they could not help and when I go to customer care they also said they could not help me. I spent almost 2 full days trying to find the right department to assist sort out the issue. I have now decided to reverse back the debit order until vodacom can find me the right department that can sort out this issue. Otherwise they should stop debiting me.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
11 Jul 2020, 16:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jul 2020, 16:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tshimangadzo R's updateReviewer Update
14 Jul 2020, 10:44I still have not received any contact yet. I will be blocking off the debit order on 31 July as well as the 31 July invoice is also incorrect.
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Tshimangadzo R's update14 Jul 2020, 10:44
Reviewer Update
I still have not received any contact yet. I will be blocking off the debit order on 31 July as well as the 31 July invoice is also incorrect.
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Tshimangadzo R's updateReviewer Update
30 Jul 2020, 17:47Hi Thembi on Facebook has been in touch with me and she has been very helpful and patient. I appreciate her efforts to resolve the matter.
My issue has not been resolved though and I am frustrated that agents that try assist don't seem to understand what is going on. I have been patient and spent hours trying to explain my problem. But it's like I'm talking to deaf ears. I don't understand why they can't just look at the records on the system or listen to the calls since they have all the recordings.
I am disappointed that this issue is taking this long to resolve. I would have expected an organization that big to be more efficient.
My issue has not been resolved though and I am frustrated that agents that try assist don't seem to understand what is going on. I have been patient and spent hours trying to explain my problem. But it's like I'm talking to deaf ears. I don't understand why they can't just look at the records on the system or listen to the calls since they have all the recordings.
I am disappointed that this issue is taking this long to resolve. I would have expected an organization that big to be more efficient.
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Tshimangadzo R's update30 Jul 2020, 17:47
Reviewer Update
Hi Thembi on Facebook has been in touch with me and she has been very helpful and patient. I appreciate her efforts to resolve the matter.
My issue has not been resolved though and I am frustrated that agents that try assist don't seem to understand what is going on. I have been patient and spent hours trying to explain my problem. But it's like I'm talking to deaf ears. I don't understand why they can't just look at the records on the system or listen to the calls since they have all the recordings.
I am disappointed that this issue is taking this long to resolve. I would have expected an organization that big to be more efficient.
My issue has not been resolved though and I am frustrated that agents that try assist don't seem to understand what is going on. I have been patient and spent hours trying to explain my problem. But it's like I'm talking to deaf ears. I don't understand why they can't just look at the records on the system or listen to the calls since they have all the recordings.
I am disappointed that this issue is taking this long to resolve. I would have expected an organization that big to be more efficient.
TR
Tshimangadzo R's updateReviewer Update
01 Aug 2020, 07:46I am tired and frustrated. Yesterday my case was closed, I was debit an amount of R158 with no explanation even after staying on the phone for more than an 1 hour explaining and asking what the R158 covers. I had also requested for copy of my contract to be sent to me which was never done.
Now today the package I received is not correct. The 2gb data bundle seems to have been canceled. Why is that? Who gave that authority? Please fix this.
Pat Jacob's processed and closed the case I don't know what he changed on my package. ***.
Now today the package I received is not correct. The 2gb data bundle seems to have been canceled. Why is that? Who gave that authority? Please fix this.
Pat Jacob's processed and closed the case I don't know what he changed on my package. ***.
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Tshimangadzo R's update01 Aug 2020, 07:46
Reviewer Update
I am tired and frustrated. Yesterday my case was closed, I was debit an amount of R158 with no explanation even after staying on the phone for more than an 1 hour explaining and asking what the R158 covers. I had also requested for copy of my contract to be sent to me which was never done.
Now today the package I received is not correct. The 2gb data bundle seems to have been canceled. Why is that? Who gave that authority? Please fix this.
Pat Jacob's processed and closed the case I don't know what he changed on my package. ***.
Now today the package I received is not correct. The 2gb data bundle seems to have been canceled. Why is that? Who gave that authority? Please fix this.
Pat Jacob's processed and closed the case I don't know what he changed on my package. ***.