Poor service

<p>I have received a call from Kuben Govindhu from Elite mobile to add the Vodacom 3G tablet on my existing Vodacom contract. I agreed that I want it.</p> <p> </p> <p>When I spoke to Kuben on the phone, I specifically said I only want the tablet – NO extras.</p> <p> </p> <p>When month-end came, I realised he added all the extras on my debit order for 1 April 2016!</p> <p> </p> <p>I called Vodacom and Elite mobile to cancel everything. All the extras was cancelled, but I did not receive my money back. I also requested to cancel the tablet. I still want the tablet cancelled as it is absolutely poor quality.</p> <p> </p> <p>I spoke to Fekai from Elite mobile, who promised to sort out this mess. I told her I want to speak to Kuben’s manager and I want a copy of the call, because I want to hear where I apparently gave permission to all the extras and to authorise the debit order. On 12 April 2016 Fekai gave me call back and told me that I actually gave permission to all the extras, but she didn’t even do the effort to listen to the call. I requested again that the manager of Kuban give me a call, and that a copy of the call be send to me.</p> <p> </p> <p>Up to date 16 May 2016, I have not received any feedback from her.</p> <p> </p> <p>I would not recommend Elite mobile and Vodacom to anybody. They are ****** and *******.</p>