Poor service

<p>I have the unlimited contract with vodacom with unlimited calls and messages with 5gb data. I pay about R2100 pm and in May I was debited R400 additional. I called the call centre on the 9th of may and I was told that this was for data that I did not authorise or agreed on. I was then told to send an email. I was then asked to send an email to *** @vodacom.com as my contract is on business line. I sent 3 emails to this address n to date no feedback, call or response from business line. Customer care only responds that I should send an email to the above. This is pathetic service as the call centre has no valid reason for this debit and no response via email. When I questioned the agent who authorised vodacom to debit me for the additional amount he could not explain n requested I send an email. I had told vodacom via email that I will report them today to hello peter and still no response. Kindly assist in having Vodacom rectify their error....tx</p>