Poor Service

My uncle passed away on the 18th of March 2020, I requested that Vodacom do a change of ownership onto my aunts name because it was her number and has been for many years only for Vodacom to suspend the number on Monday. She can't receive calls or OTP's or make calls or receive messages. Vodacom requested that she pay R800 and something rand to do change of ownership only to find all the branches are closed and the number is still suspended. Terrible service Vodacom. My aunt can't pay her bills now or even buy electricity thanks to your incompetence and unhelpful staff in the legal department.