AM
Amanda M
1 reviews | Active since Nov 2019
23 Nov 2019, 11:54
Poor service
I visited vodacom repairs in Old Ford Road Durban on Thursday morning to book my phone for screen repair,they told me my phone would be ready Friday afternoon or Saturday morning. I phoned in on Sat to check if I can collect my phone and they told me the technicial is on lunch and my phone would be ready on Tuesday. Im sooo annoyed,i dont have a phone and they wouldnt even advice why my phone is not ready. Im not happy with the service and once i receive my phone,im proting to a different network because the service i received is poor. My job number is ***
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Vodacom's replyOfficial
24 Nov 2019, 11:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply24 Nov 2019, 11:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Dec 2019, 08:45Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply03 Dec 2019, 08:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team