aM
andile M

1 reviews | Active since Oct 2013

09 May 2016, 12:34

poor service

<p>im feedup with vodacoms service i really dont know what to do anymore i want ntohing to do with this network provider cause all they do is treat there customers like durt i went to vodacom in south dale and wanted to find out if i could upgrade to a Iphone 5 &nbsp;and was given one of the most poor service i have ever recived well then took the decion to just reather cancell my contract with vodacom cause mtn and cell c were offering it for cheaper seeing that my network provider couldnt do it for me i then requested a cancellation quote from south dale vodacom the lady there with additude dont remember her name she said no they cant give me a quote i should call the call centre wich i did and some how the systems were offline and by the time i got it well i didnt have time to go and pay it off well then i decideed you know what vodacom isnt that bad after all had a small problem wuith my phone just wanted assitance the consultant just hung up the phone without even asking what was the problem was thats wen i again i decided to just request another &nbsp;cancellation quote and again systems were offline but this time i can say the person i spoke to was very helpfull even though the systems were offline he was alble to call me back and say systems were still off and requested that i send an email i then did i waited now almost a full week and still no responce i then had and online chat will sales consultant gugu then she wasnts helpfull to me at all i asked her to give me her surname then she just decided to end the chat i still dont have any assitnace but i dont want to be a vodacome cusotmer anymore&nbsp;<span style="font-family: Calibri, sans-serif; font-size: 11pt;">reference number is EC-04Y2-194O8N</span></p>

0
Replies (1)
Vodacom
Vodacom's reply09 May 2016, 18:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team

Best regards,