POOR SERVICE

<p>On the 4th April my Vodacom service was suspended. &nbsp;I went to a Vodacom Shop and they told me that my domestic sms's was R18000.00. &nbsp;I phoned the customer care and explained it to them. &nbsp;They told me that they will sort this out in the next 48 hours. &nbsp;At the moment my account is R44 850.25 and has still not been attended to. &nbsp;On Friday the 6th May, my service was suspended again, this time my account is R48 040.35 - this means R92 890.06, over a period of 1 month and 6 days. &nbsp;I have contacted the customer care on numerous occasions with my reference number, but nothing happens at all. They keep telling me that they passed the request to the so called "back office", but by the looks of things, nobody works in the back office. &nbsp;This is by far the worst experience I every had with any business - how can you keep calling people to buy your product as "you are such a loyal customer", but the moment you call them to help with a problem that has clearly nothing to do with you, they forget about you as a loyal customer. &nbsp;According to a sms I received from Vodacom 3 weeks ago, my account is under investigation by the CIC department of Vodacom, but dispite that, I get another account for sms's which I never used. &nbsp;I don't even use the 800 free sms's that I get on my account.</p>