POOR SERVICE

I did an online upgrade after being called by a Vodacom consultant. During the initial sale call I explicitly inquired if the handset was a dual sim device, to which the consultant expressed a clear YES. After confirming, the device took more than a month to arrive and not in the stipulated 5-7 business days. Once the device arrived, I opened the package and inspected the device (Samsung A12) only to find out it was not dual sim. On the same day as delivery I called in to have the device returned as I am aware of the 14 day return policy. This was in March, The upgrade was done the 19th of Feb. Till today the device has still not been collected even after calling numerous times and speaking to different individuals, from Leticia to Lulu to Mohale to Michael to Michelle and Ithumeleng. I have been told the initial call for collection was not added to my profile (NOT my fault, an error by the Vodacom employee), promised to be called back on more than one occasion which has never happened all while I am paying every month and getting no services. Ithumeleng did call back but just to say that the issue has not been resolved and the one call I missed due to being on another call was never returned even though the voicemail left promises to do so.

It is now the 11th of June and I am still in possession of the device and haven't received any concise feedback or solution from any person at Vodacom. This must be the worse customer service I have ever experienced and would not recommend anyone to the business solely for its pathetic after sales service.

I hope that I will be compensated for all this inconvenience. Time and money wasted for 3 months already.